NSW Centre for the Advancement of Adolescent Health The Children's Hospital at Westmead
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NSW CAAH Publications

Access series

Access Study Phase I - Access to health care among NSW adolescents

By Michael Booth, Diana Bernard, Susan Quine, Melissa Kang, Tim Usherwood, Garth Alperstein, Lisa Beasley and David Bennett.
Funded by NSW Health.

This study aims to understand and overcome the barriers through youth friendly community health centres and general practices

This study is the first phase of a research and development program planned to optimise adolescents' access to primary health care in NSW. Phase One involved extensive focus groups discussions with young people (stratified by age, sex, socioeconomic status, urban/rural place of residence) from all over NSW, general practitioners and community health centre staff.

Free copies of the ACCESS Phase I Project Report can also be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.

Other publications related to the ACCESS Phase I study:

  1. Access to primary health care for Australian adolescents: Congruence between the perspectives of health service providers and young people.
    By Bernard D, Quine S, Kang MS, Alperstein G, Usherwood T, Bennett DL, Booth ML Australian and New Zealand Journal of Public Health, 2004, 28(5), 487-492

  2. Access to health care among Australian Adolescents: Young people's perspectives and their socio-demographic distribution.
    By Booth ML, Bernard D, Quine S, Kang MS, Usherwood T, Alperstein G, Bennett DL. Journal of Adolescent Health, 2004, 34, 97-103.

  3. Health and access issues among Australian adolescents: a rural-urban comparison.
    By Quine S, Bernard D, Booth M, Kang M, Usherwood T, Alperstein G, Bennett DE. Rural and Remote Health 3 (online), 2003: 245.

  4. Access to primary health care for Australian young people: service provider perspectives.
    By Kang M, Bernard D, Booth M, Quine S, Alperstein G, Usherwood T, Bennett DL. British Journal of General Practice 2003, 53, 947-952.


Access Study Phase II - Better practice in Youth Health
Final report on research study ACCESS to health care among young people in NSW: Phase 2

This research report describes the background, study methodology and main findings of the ACCESS Phase II study including principles of better practice, recommendations and case study examples.

Online ACCESS Phase II report (the report is out of print).

Publication related to the ACCESS Phase II study:

  1. Primary health care for young people: are there models of service delivery that improve access and quality?
    By Kang M, Bernard D, Usherwood T, Quine S, Alperstein G, Kerr-Roubicek H, Elliott A, Bennett D. Youth Studies Australia 2006, 25(2), 49-59.

  2. Towards better practice in primary health care settings for young people.
    By Kang M, Bernard D, Usherwood T, Quine S, Alperstein G, Kerr-Roubicek H, Elliott A, Bennett D, Health Promotion Journal of Australia 2006, 17(2), 139-144.


ACCESS Study: Youth Health - Better Practice Framework Fact Sheets 2nd Edition

This practical resource, based on ACCESS Study's seven principles of better practice in youth health, has been designed to assist services in reviewing, planning and evaluating organisational processes related to youth health-related programming. The Youth Health Policy 2011 -2016: healthy bodies, healthy minds, vibrant futures recommends all health services, mainstream and youth-specific, use the self-assessment checklist in this document as planning tool to improve youth health service provision. The seven better practice principles covered in this document are:

  • Accessibility
  • Evidence-based approach
  • Youth participation
  • Collaboration and partnerships
  • Professional development
  • Sustainability
  • Evaluation

Free copies of the fact sheets can also be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.



Young People's ACCESS to Health Care: Exploring Youth Health Programs and Approaches in NSW

This orientation document seeks to support a wide range of workers involved with adolescent service provision by providing an overview of current NSW services and trends in youth health programming, and summarising the key issues relating to service development and improvement.

Free copies of the report can also be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.



Spinning the Web: Better connections between services working with young people

This document presents the research findings of Spinning the Web: Better connections between services working with young people, a study revealing how workers access information and locate resources when delivering services to young people.

The report also describes how organisations promote their services, and the role of organisations in supporting communication and connectedness. It identifies key opportunities and strategies for improving information-sharing and networking across the State.

Free copies of the report can also be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.

Adolescent Health GP Resource Kit, 2nd Edition

Adolescent Health: Enhancing the skills of General Practitioners in caring for young people from culturally diverse backgrounds

By Peter Chown, Dr Melissa Kang, Dr Lena Sanci, Verity Newnham and Clin Prof David Bennett AO
A collaboration between NSW CAAH and NSW Transcultural Mental Health Centre
ISBN 978 0 980495 102, July 2008

Adolescent health problems are often complex and require a comprehensive, biopsychosocial approach. This Kit outlines the skills needed for working with the young person and their family, while addressing the developmental, cultural and environmental factors influencing their health status.

The first edition of the GP Resource Kit was officially launched by the then NSW Minister for Health, The Hon Morris Iemma MP in 2004. The revised second edition was launched by NSW Health Minister at the time, The Hon Reba Meagher MP in August 2008. This kit is also endorsed by the RACGP and GP NSW (formerly Alliance of NSW Divisions).

This Resource Kit is a General Practitioner's practical guide to providing health care to adolescents from culturally diverse backgrounds. This user-friendly Kit is an essential resource for promoting and providing better health care to our young people.

To order a copy of the GP Resource Kit, 2nd edition

please phone, fax, or email Kids Health at the Children's Hospital at Westmead:
Phone: (02) 9845 3585
Fax: fax the order form to (02) 9845 3562
Email: Kids Health
Price: $35.00 for one copy
         $30 for two or more copies (incl. GST, excl. postage and packaging)


Online Adolescent Health GP Resource Kit, 2nd Edition

Youth friendly general practice training toolkit

Youth friendly general practice training toolkit
Coordinator manual and trainer guide

ISBN 978 0 980495 164, May 2013

The Youth Friendly General Practice Training Toolkit aims to equip general practice staff with the necessary knowledge, attitudes and skills to effectively engage young people, assess and identify their health issues and concerns, and provide appropriate intervention and management for their health problems. The Toolkit draws on the proven principles and practice of the Adolescent Health GP Resource Kit 2nd edition.

This Training Toolkit uses experiential learning activities, such as role plays, case studies and small group discussions, to ensure learning. It provides participants with opportunities to practice and develop knowledge and competency in key skills. Detailed guidance and information is given to presenters to help them to present high quality Active Learning Module (ALM). The Toolkit also contains information and resources to make training organisation and coordination easier.

This Training Toolkit contains two ALMs:

  • Youth Friendly General Practice: Essential Skills in Youth Health Care
  • Youth Friendly General Practice: Advanced Skills in Youth Health Care

The two ALMs are designed to together cover all the key skills in consulting with young people. The second ALM is designed to follow on from the essential skills and knowledge covered in the first. However, each ALM can be presented independently, and participants can undertake the second ALM without having completed the first ALM as long as they have sufficient knowledge.

Please note that the Essential Skills ALM includes a DVD that is used in a training activity which is not available online. You will need to purchase a hard copy of the training toolkit to obtain the DVD.

To order a copy of the Youth Friendly General Practice Training ToolKit

Please phone, fax, or email Kids Health at the Children's Hospital at Westmead:

Phone: (02) 9845 3585
Fax: fax the order form to (02) 9845 3562
Email: Kids Health
Price: $50.00 (incl. GST, excl. postage and packaging)

Online Youth Friendly General Practice Training Toolkit

Better practice guide for services - using technologies

Using technologies safely and effectively to promote young people's wellbeing: A better practice guide for services

As part of the Young and Well Cooperative Research Centre, NSW CAAH led the development of a Better Practice Guide to the safe and effective use of technologies to promote young people's wellbeing. The project examines the role of technologies in facilitating direct communication, health promotion, health interventions, research and evaluation.

These guidelines have been developed to help youth health and related services use technology to meet the needs of young people in ways that are innovative, safe, relevant and engaging. Service providers, policy- makers and managers will find within the guidelines an evidence base for the safe and effective use of information communication technologies (ICT) in clinical settings. Importantly, the guide also provide an evidence base for dismantling the structural barriers to achieving practice change.

More information about the project

Moderated wiki version of the Guide

Free copies of this Guide can be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.

GP Strategy: Advancing adolescent health through General Practice

This report includes the findings of the research undertaken as part of the NSW CAAH GP Strategy, and a summary of findings from the 2008 NSW Divisions of Genera Practice Youth Health Forum.

This resource is particularly helpful for DGP staff members and others who are interested or involved in running youth health programs.

GP Strategy report (Out of print)

Medicare card resources

Set yourself free! Get your own Medicare card from the age of 15
Poster and pocket sized resource card

Developed by South Eastern Sydney Local Health District, Yfoundations, and NSW CAAH.

These resources are to inform young people 15 and over about their options to access health care.

The topics covered in the pocket sized resource card include:

  • How to apply for a Medicare card
  • Young people's rights when accessing health care services
  • Bulk billing

To order copies of the poster or pocket sized resource card

For NSW order,
Fax: fax this order form to Better Health Centre (02) 9887 5879
Price: no cost in NSW; For interstate orders, please refer to prices on the order form

For interstate order,
Fax: fax this order form to Kids Health (02) 9845 3562
Email: Kids Health

NSW CAAH reports

Youth Development

Good Practice in Youth Development: Perspectives from South-East Sydney

This research report contributes to the youth development evidence base, describing examples of good practice in youth services. The research focused on the following:

  • Organisational and project processes that strengthen the implementation of youth development activities
  • Common experiences and issues among the services interviewed
  • Identifying support needed to plan, implement and advance youth development projects from a sectoral perspective
  • Case study examples of how services are implementing good practice in youth development

Online Good Practice in Youth Development report (out of print).

NSW Roundtable on Youth Development

NSW CAAH was commissioned by the Communities Division of NSW Department of Community Services to host a Roundtable on Youth Development for government and non-government agencies. The roundtable (held on 26 September, 2006) provided opportunities for stakeholders to review current youth development approaches and practices and identify ways of supporting positive youth development in NSW. This report provides a summary of the roundtable on Youth Development activities and outcomes, delegates' recommendations and excerpts from the youth panel.

Free copies of the NSW Roundtable on Youth Development can be obtained by faxing this order form to Better Health Centre, on 02 9887 5879.

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